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Complaint Handling Procedure
We take complaints about our work, equipment, staff, and levels of service very seriously.
If you are dissatisfied with any aspect of our service, and haven't reported it during the hire period, then please communicate it within 24 hours of disembarkation and provide written confirmation within 7 days of your return to Alison Smith, General Manager, Mobility at Sea, Unit 10/11 The Parkwood Centre, Aston Road, Waterlooville, Hampshire, PO7 7HT or alison@mobilityatsea.co.uk
In order to address your complaint efficiently we will need:
- a clear, detailed description of what your complaint is about
- copies of any letters or emails related to the complaint
- a correspondence case reference number, if you have it
We aim to acknowledge the complaint within 5 working days. If we can’t reply in full to you within this time, we will let you know and tell you when you can expect a reply.
We will obtain an engineer’s report ( if applicable) within 7 days and will forward a formal response within 21 days of receiving that report.
- Accessibility Statement - Compliance with Web Content Accessibility Guidelines (WCAG 2.1)
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Legal information:
Accessibility Statement |
Terms & Conditions |
Privacy Statement |
Cookie Policy |
Complaint Handling Procedure |
Website Terms of Service
Mobility at Sea®
Unit 10-11,
The Parkwood Centre,
Aston Road,
Waterlooville,
Hampshire, PO7 7HT
Opening times:
| Monday - Friday | 09:00 - 17:00* |
| Weekend | Closed |
XMAS & New Year Opening Times
| Tuesday 24th | 9am - 1pm |
| 25th to 29th | Closed |
| Monday 30th | 9am - 5pm |
| Tuesday 31st | 9am - 1pm |
| 1st January | Closed |
(Normal opening hours thereafter.)
In case of an emergency please call 07901 090 601.
*Phonelines open 10:00 - 15:00.
Copyright © Mobility at Sea, a trading name of Renta Scoota Ltd. Registered as a limited company in England and Wales under Company Reg. No: 6511324. Main office: Units 10-11 The Parkwood Centre, Aston Road, Waterlooville, Hampshire, PO7 7HT. Telephone 0800 328 1699 or 02392 267 474. Registered address: 4 Sudley Road, Bognor Regis, West Sussex, PO21 1EU. Mobility at Sea® is a UK registered trade mark. Any trademarks belong to their respective owners.