0800 328 1699  info@mobilityatsea.co.uk
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Complaint Handling Procedure

We take complaints about our work, equipment, staff and levels of service very seriously. If you are not satisfied, please put your complaint in writing, in the first instance to Alison Smith, General Manager, Mobility At Sea, Unit 10/ 11 The Parkwood Centre, Aston Road, Waterlooville, Hampshire PO7 7HT

In order to address your complaint efficiently we will need within 7 days of your return to the UK:

  • a clear, detailed description of what your complaint is about
  • copies of any letters or emails related to the complaint
  • a correspondence case reference number, if you have it
  • your email address or postal address

We aim to acknowledge the complaint within 5 working days. If we can’t reply in full to you within this time, we will let you know and tell you when you can expect a reply.

We will obtain an engineer’s report ( if applicable) within 7 days and will forward a formal response within 21 days of receiving that report.


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