Cruise Tips | Mobility at Sea

Cruise tips

We've come up with some handy tips for using your mobility equipment on board to help get the most out of your cruise.

Watch out for tender ports, this is where the ship will anchor offshore and use a small vessel to carry passengers to and from shore. As your safety is paramount, those with reduced mobility may not be permitted to board the tender if considered unsafe to do so. Please ensure you are aware of the cruise operators’ tender policy before you book to avoid any disappointment. All cruise lines have different policies on tender ports, please see their websites for more information.

Get to know your equipment. All mobility equipment may vary slightly. You should take the time to get to know yours, especially if it is a model you haven't used previously. We provide crib sheets and user guides for you to refer to with the electrical equipment, however, if you would like a full copy of the user manual emailed prior to the cruise then we are happy to do so. We can also offer demonstrations of certain products if required (subject to scheduling).

If you use a mobility scooter, powerchair, or wheelchair please DO NOT leave it unattended outside of your cabin at any time. There is a chance that housekeeping will remove and store it due to health & safety regulations.

It's important that you charge your mobility equipment every night. When driving around the ship, it's very easy to underestimate how far you travel in a single day - it could be miles and miles. Each product will have specific charging details highlighted on the crib sheet but if you feel that you need extra tuition, we are always willing to run through the process with you. Mobility scooter charging options

* These images show a typical example of charging options for one of our most popular scooters

Accessible cabins may be compulsory to anyone requiring a mobility scooter or powerchair so please check with your chosen cruise provider before booking any products. Fire and safety regulations often prevent any equipment being stored in the corridors (some smaller cabins may have narrow cabin doors or walkways restricting access to the stateroom). Bespoke products (including the Cruiser 12A powerchair, designed specifically to fold small enough so that storage in a standard / regular cabin is possible subject to availability) can be used to ensure that you can book the holiday of your dreams.

Part of our Mobility at Sea crew installing a Casabed in a cabin ready for a cruise

Always keep in mind that the crew are there for you 24/7 - even more so on a cruise than any other holiday. If there's something they can do to make your cruise more comfortable just ask, they will be happy to oblige.

Don't worry if you're not completely confident in embarking/disembarking procedures when using your equipment. The ship's crew can assist you on and off the ship so you don't have to worry. Prior booking with the cruise provider may be required.

Be mindful of your speed. Cruise ships have lots of blind corners, twisting corridors, and sharp turns. Always consider your fellow passengers when using a mobility product.

A mobility scooter being delivered to a cabin

Always keep the "helpline" number readily available. Sometimes a quick phone call can solve any potential issues. Please note that in the event that your mobile doesn't have a signal, you can always request that the crew sends us an email.

If you have any questions regarding mobility equipment on cruise ships, or about cruising in general then please contact one of our friendly team on 0800 328 1699. We'd be more than happy to help.

About Flight Friendly Lithium Batteries - Cavendish Health Care are able to advise clients of the up to date regulations and will provide documentation allowing you to travel with peace of mind.

Cruise partners - List of Mobility at Sea's cruise partners

Driving Miss Daisy: Home to Port Transfer - We are very pleased to say that Mobility at Sea are now official partners with Driving Miss Daisy who can provide a friendly and reliable Home to Port Assisted Service if you should need it.

Everything to Know About Celebrity Apex - Celebrity Apex will deliver the wow-factor, boasting some of the most luxurious staterooms with Infinite Balconies, and 29 world-class culinary venues.

Exploring Accessible Cruise Excursions: Travel with Ease - Accessible cruise excursions open up a world of adventure for all travellers regardless of your mobility needs.

Fly Cruise Hire - Mobility at Sea will can provide you with mobility scooters, wheelchairs, and electric wheelchairs for your fly cruise. All with flight compliant lithium batteries.

Frequently Asked Questions - Some of your questions answered in our updated FAQ document.

Guide to Solo Cruising - Solo Cruising is becoming more popular. Are you feeling worried or anxious about solo travel?

How an Accessible Cruise made my Norwegian Fjord dreams come true - An accessible cruise made Melanie Reid's Norwegian fjord dreams come true after a decade of no travel.

Introducing Iona, P&O Cruises' New Cruise Ship - P&O Cruises' newest ship, Iona, had maiden voyage in May 2020.

Royal Caribbean announces latest addition - Royal Caribbean's new ship Wonder of the Seas will be added to the fleet in 2021. It will be the largest cruise ship in the world and will call Shanghai its home.

Technology Opening Doors (Ocean Medallion) - Take a look at the new Ocean Medallion technology which is being implemented across the Princess Cruises fleet.

Travel Agents - Find out how your customers could benefit from our mobility services.

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Mobility at Sea^®
Unit 10-11,
The Parkwood Centre,
Aston Road,
Waterlooville,
Hampshire, PO7 7HT

Opening times:

Monday - Friday	09:00 - 17:00*
Weekend	Closed

Reduced staff on Tuesday 2 July:

Phone lines closed til 1pm then reduced staffing – please leave messages and the emergency number will be on 07557 990913.

In case of an emergency please call 07557 990913.

*Phonelines open 10:00 - 15:00.